How do I place an order?
To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to provide your shipping details and select your preferred payment method.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) as our primary payment method. Simply pay for your order when it is delivered to your doorstep. We’re working to introduce more payment options in the future to enhance your shopping experience
Is Cash on Delivery (COD) available nationwide?
At the moment, COD is available for orders delivered within Karachi only. We’re working to expand this service to other cities in Pakistan soon.
Do you offer free delivery?
Yes, we offer free delivery within Karachi for all orders. Enjoy the convenience of shopping with us without worrying about additional delivery charges.
Can I track my order?
Yes, you can track your order once it has been dispatched. We’ll provide you with a tracking number via email or whatsapp, which you can use to track the status of your delivery.
How long does delivery take?
Delivery times vary depending on your location and the items you’ve ordered. Typically, orders within Karachi are delivered within 2-3 business days. For orders outside Karachi, please allow additional time for delivery.
How can I contact customer support?
Yes, all the products listed on our website are 100% authentic and sourced directly from reputable brands and suppliers.
What if I receive a defective or incorrect item?
Yes, we offer refunds or exchanges for eligible items within a specified timeframe. Please refer to our Returns & Exchange policy for more details on how to initiate a return or exchange.
Do you offer refunds or exchanges?
In the rare event that you receive a defective or incorrect item, please contact our customer support team immediately. We’ll arrange for a replacement or refund as per our return policy.